Returns & Exchanges
Due to the perishable and regulated nature of our artisanal wines and gourmet food items, we strive to ensure every bottle meets our high quality standards. We offer replacements or store credit for corked or damaged items within 14 days of purchase with a valid receipt.
Inspect Your Order
Upon delivery or pickup, please carefully inspect your bottles and food items for any signs of damage or leakage.
Contact Our Sommeliers
If you encounter a corked bottle or quality issue, email us at shop@perrineswine.com with your order number and a photo of the product.
Return the Product
Bring the remaining contents of the bottle and the original cork back to our shop location to verify the fault and process the claim.
Receive Resolution
Once the item is verified, we will issue an identical replacement bottle or provide store credit for your next curated selection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing