Frequently Asked Questions
Everything you need to know about your wine delivery and experience.
How do you ensure the quality of the wine during shipping?
We use temperature-controlled packaging and monitor weather conditions along the shipping route. If temperatures are too extreme, we may hold your order until conditions are safe for transit.
Do I need to be home to receive my wine delivery?
Yes, an adult signature (21+) is federally required for all alcohol deliveries. The carrier will not leave the package at the door without a signature and valid ID.
What is your return policy for corked or damaged bottles?
If you receive a bottle that is corked or damaged, please contact us within 30 days of purchase. We offer replacements or store credit for verified quality issues.
Which states do you currently ship to?
Due to state regulations, we ship to a select list of states. Please check our shipping calculator at checkout or our 'Shipping Policy' page for the most up-to-date list of eligible locations.
Can I pick up my order in person at the shop?
Absolutely. Select 'In-Store Pickup' during checkout, and we will have your order ready for you at our Atlanta location within 2-4 business hours.
Do you offer curated wine subscriptions?
Yes, we offer monthly wine clubs curated by Perrine herself, featuring seasonal selections and exclusive tasting notes for our members.